FAQs

Is your new store open yet?
Yes, our Flagship Retail Store is open daily in our new location at 16490 Chillicothe Road.

Looking for Shipping information?
Visit our Shipping Page. 

I forgot my Arborwear password! How do I retrieve it?
Try our handy password retrieval form.

How do I contact Arborwear?
For the many ways to get in touch with us, please visit our contact us page.

How can I sign up for emails from Arborwear?
To hear from Arborwear occasionally about new products, special events, promotions, and more, sign up for our honest, hardworking emails.

How do I know which size to purchase?
Check out our handy size chart.

How do I take care of my Arborwear product?
The care label on the inside of the garment will have the specific laundering guidelines. If the care label has been removed, here are the suggested guidelines by fabric:

• Cotton Canvas (Pants, Vests, Jackets): Machine wash warm / Tumble dry low / Remove promptly / No bleach
• Cotton Shirts: Machine wash cold / Tumble dry low / Remove promptly / No bleach
• Cotton Fleece (Sweatshirts): Machine wash warm / Tumble dry low / Remove promptly / No bleach
• Polyester Fleece: Machine wash warm / Tumble dry low / Remove promptly / No bleach
• Nylon (Tech Pants, Tech Shirts, Tech Shorts): Machine wash cold / Tumble dry low / Remove promptly / No bleach / Do Not Iron
• drirelease® and drirelease® with GEO cool (Tech T’s, Tech Polo, Transpiration T’s with GEO cool): Machine wash warm / Tumble dry warm / Remove promptly / No bleach / No fabric softener or dryer sheets

Where can I find a store in my area that sell Arborwear?
Find stores that sell Arborwear outdoor clothing using our handy Retailer Locator.

I purchased Arborwear at another retail store (not your flagship store in Chagrin Falls). Can I exchange or return it directly with you?
Purchases from another retail store may only be returned or exchanged directly with the store from which you originally purchased the product.

I purchased an Arborwear product from your website, but it is not the correct size. Can I exchange it?
Yes, please check out our fair and flexible Exchanges & Returns policy and instructions.

Does Arborwear have a limited warranty on their products?
Yes, we do. We want you to have the best experience possible with our honest, hardworking clothing. Arborwear warrants our products to be free from defects in materials and workmanship. Any Arborwear product with a defect in materials or workmanship will be refunded or replaced at our discretion. Damage due to improper care, negligence, normal wear and tear, and material breakdown associated with extended use will not be covered. This limited warranty does not extend to items purchased from the Bargain Tree section of our website.

For instructions on how to process a warranty issue, please contact our Customer Care team at 888-578-TREE (8733) or info@arborwear.com.

Please don’t send us your dirty laundry. By law, garments returned for warranty inspection must be washed and clean. Thank you for your cooperation. Our whole team appreciates it!

How can I tell the name or style number of the product I have?
The sewn-in tags include the style number of our products. We suggest you contact us and we can walk you through the process of identifying which style number or product you have.

Does Arborwear have stickers? If so, how can I get one?
Yes, we do! Our 1”x3” stickers are free. All we ask is that you send a self-addressed, stamped envelope to the following address:

Arborwear
ATTN: Sticker Request
16490 Chillicothe Road
Chagrin Falls, OH 44023

Please allow up to 1-2 weeks for delivery after we have received the request. Any requests without a return envelope with required postage can unfortunately not be processed.

Does Arborwear have Gift Cards? If so, how can I get one?
Yes, we do! Please check them out here!

How can I redeem my Arborwear Gift Card?
You can redeem your gift card on the last page of checkout!

I have a promo code. When and where do I enter it?
Valid promo codes may be entered during our checkout process. One promo code may be applied per order.

Will my credit card information be secure?
You can be confident that your credit card and personal information will be protected when you shop online with Arborwear. We use Secure Sockets Layer (SSL) technology to assure the safety of your order. When you place an order, your information is encrypted as it travels the Internet. In addition, once this information reaches Arborwear, it is NEVER stored online; it is re-encrypted, transmitted through a secure line, and stored off-line.

Does Arborwear offer any special programs for company uniforms or logo wear?
Yes, we do! Learn more about our company uniform program or feel free to contact us directly with any questions.

How can I receive an Arborwear Catalog?
Please request a catalog online or contact us directly. You may also view a digital version of our catalog on our website.