We apologize in advance for the unsolicited hugs.

Arborwear provides the Tree Care, Vegetation Management and Landscape Industry with solutions to enhance safety, increase employee retention and boost profitability through the design, manufacture and distribution of apparel, personal protective equipment, footwear, and equipment used on the job. Arborwear prides itself on honesty and hard work.

We are known for our quality, service, and our family-like company culture. We are passionate about all three! If you are a dedicated, low-ego, high-passion team member, who is ready for a challenging role with plenty of room for growth and opportunity, you could be a great fit.

If you align with our Vision + Mission + Values and work well with a team, we’d love to have you join ours.

To apply for these positions, submit a cover letter and resume to hr@arborwear.com with the subject line stating which position you are applying to.

Human Resources Manager 

As our operations and team grow, we need an experienced, boots-on-the-ground HR leader who thrives in a collaborative environment and knows how to champion people, workplace safety, and our company values. 

KEY RESPONSIBILITIES 

• Talent Acquisition & Onboarding – End-to-end recruitment for Sales, Marketing, Finance, Product  Development, Sourcing, and Operations. Workforce planning and job description development. Seamless onboarding and orientation for every new hire. 
• Culture & Team Relations – Champion team culture through recognition, communication, and  events. Own conflict resolution, coaching, and performance management. Track engagement and  retention via stay/exit interviews and feedback to leadership. 
• Safety & Compliance – Captain facility safety protocols, PPE compliance, OSHA logs, incident  investigations, and workers’ comp, and the safety committee. Build programs supporting emotional  and mental safety alongside physical safety. 
• HR Systems (Paycor) – Administer Paycor for records, benefits, onboarding, and time-tracking. Keep  policies and handbooks compliant with local, state, and federal laws. Leverage software to maintain  compliance and deliver continuous improvement.  

QUALIFICATIONS 

• 5+ years of progressive HR generalist/management experience (manufacturing, retail, apparel, or  distribution background preferred). 
• Hands-on Paycor experience for HRIS, ATS, payroll, and benefits. 
• Able to work 100% on-site in Chagrin Falls, OH (not remote/hybrid). 
• Working knowledge of OSHA standards, safety best practices, and workers’ comp procedures. • Strong interpersonal, communication, and conflict-resolution skills at all levels. • Bachelor’s degree in HR, Business, or related field preferred; SHRM-CP/SCP or PHR/SPHR a plus. 

WHAT WE OFFER 

• Competitive salary, comprehensive medical/dental/vision, and 401(k) with match.
• Generous PTO and paid holidays, plus substantial discounts on Arborwear gear.
• A welcoming, dog-friendly workplace built on mutual respect and shared grit. 

HOW TO APPLY 

Submit your resume and a brief cover letter outlining your Paycor, recruitment, and safety management  experience via email to HR@arborwear.com with subject line “HR Manager – [Your Name].

Inside Sales Customer Care Representative

Arborwear provides the Tree Care, Vegetation Management and Landscape Industry with solutions to enhance safety, increase employee retention and boost profitability through the design, manufacture and distribution of apparel, personal protective equipment, footwear, and equipment used on the job.

POSITION SUMMARY

The Inside Sales Customer Care Representative is responsible for managing customer relationships by providing timely, accurate, and professional assistance with orders, inquiries, and service issues. This role also focuses on supporting sales growth by proactively identifying opportunities, upselling or cross-selling products/services, and ensuring customers have a positive experience at every touchpoint. The position requires strong communication skills, attention to detail, and the ability to balance both sales objectives and customer satisfaction.

KEY RESPONSIBILITIES

• Serve as the primary point of contact for customers through phone, email, and other communication channels.
• Provide product knowledge, pricing, and availability information to customers in a clear and professional manner.
• Accurately process sales orders, returns, and service requests in accordance with company policies.
• Proactively engage with existing customers to identify additional sales opportunities, recommend solutions, and support account growth.
• Maintain customer records and interactions in the CRM system, ensuring accurate data entry and timely follow-up.
• Resolve customer concerns and complaints quickly and effectively, escalating issues when necessary.
• Collaborate closely with Sales, Operations, and Logistics teams to ensure smooth order fulfillment and customer satisfaction.
• Support company sales initiatives, promotions, and campaigns as directed by management.
• Meet or exceed individual and team performance metrics, including sales targets, response times, and customer satisfaction ratings.
• Participate in training sessions and team meetings to stay updated on product offerings, systems, and best practices.
• Perform other related duties as assigned.

EDUCATION & EXPERIENCE:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Minimum 1–3 years of experience in inside sales, customer service, or a related role.
• Experience with CRM systems (Salesforce, HubSpot, or similar) strongly preferred.
• Proven ability to meet or exceed sales and customer service goals.

KNOWLEDGE, SKILLS & ABILITIES:

• Strong verbal and written communication skills with a customer-first mindset.
• Ability to manage multiple priorities, stay organized, and work in a fast-paced environment.
• Problem-solving skills with the ability to think critically and act decisively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Team-oriented, adaptable, and comfortable with change.
• Goal-driven with a proactive and positive attitude.

WHAT WE OFFER:

• Competitive salary plus performance-based incentives.
• Comprehensive benefits package.
• Opportunities for professional growth and career advancement.
• Supportive and collaborative work environment.

WORK ENVIRONMENT:

• Office environment or remote work (depending on company policy).
• Standard business hours with occasional overtime as needed.

Material Handler

Job Summary: We are seeking a meticulous and dependable full-time Fulfillment Specialist to join our team. The ideal candidate will be responsible for efficiently and efficiently processing incoming shipments, accurately picking, and packing orders, and ensuring timely shipments to our customers. This role requires strong organizational skills, diligence, and the ability to work effectively in a demanding environment.

Key Responsibilities

• Receive incoming shipments and verify contents against purchase orders or shipping manifests.
• Inspect received goods for damages or discrepancies and report any issues to the appropriate personnel.
• Organize received inventory in designated storage areas, ensuring proper labeling and documentation.
• Accurately pick items from inventory based on customer orders or requisitions.
• Pack orders and double check all orders for accuracy ready for shipment.
• Generate shipping labels and documentation using computerized systems.
• Coordinate with shipping carriers to schedule pickups and track shipments.
• Maintain a clean and organized work environment, including shelving, packing stations, and shipping areas.
• Assist with inventory management tasks, such as cycle counts and stock replenishment.
• Follow safety procedures and guidelines to prevent accidents and injuries in the workplace.
• Collaborate with team members and supervisors to meet departmental goals and deadlines.
• Perform other duties as assigned to support warehouse operations.

Qualifications

• High school diploma or equivalent.
• Previous experience in a warehouse or distribution center preferred.
• Ability to operate warehouse equipment, such as forklifts and pallet jacks (training provided if necessary).
• Proficiency in basic computer skills, including data entry and use of inventory management software.
• Strong diligence and accuracy in handling inventory and orders.
• Excellent organizational and time management skills to prioritize tasks effectively.
• Ability to lift and carry heavy objects up to 50lbs, and perform physical tasks as needed.
• Effective communication skills, both verbal and written.
• Willingness to work flexible hours, including weekends and overtime as required.
• Commitment to maintaining a safe work environment for oneself and others.

Work Environment: On-Site. 

Reporting Relationships: Reports to Operations Manager. 

Submit your resume and cover letter detailing your relevant experience and why you believe you are the ideal candidate to join the Arborwear Team as Material Handler! Send resume and cover letter to HR@arborwear.c