Committed to quality and honesty, Arborwear is a hardworking outdoor apparel company built with authenticity, trust and a dash of humor.

We are known for our quality, service, and our family-like company culture. We are passionate about all three! If you are a dedicated, low-ego, high-passion team member, who is ready for a challenging role with plenty of room for growth and opportunity, you could be a great fit.

If you align with our Vision + Mission + Values and work well with a team, we’d love to have you join ours.

To apply for these FULL TIME positions, submit a cover letter and resume to hr@arborwear.com with the subject line stating which position you are applying for.

Design and Product Development Manager

JOB SUMMARY: We are seeking an experienced and visionary Design and Product Development Manager to inspire and lead our team of Designer/Developers in creating innovative, high-performance products. In this role, you will oversee the entire product lifecycle—from concept to pre-production—ensuring every product meets Arborwear’s high standards for functionality, performance, and customer satisfaction.

Key Responsibilities/Duties: 

• Lead and Inspire Team: Manage and mentor a team of Designer/Developers, fostering a culture of collaboration, creativity, and motivation.
• Oversee Product Development: Guide the end-to-end product design and development process, ensuring all products meet the highest standards of quality, performance, and safety.
• Enhance Processes: Drive continuous improvement in design workflows, methodologies, and best practices.
• Material Collaboration: Partner with mills and suppliers to source and develop technical materials and trims that meet performance, testing, and cost requirements.
• Strategic Partnership: Collaborate with the Sourcing team to manage the full development process, ensuring timelines, quality, target costs, and delivery goals are consistently achieved.
• Align with Brand & Market: Work closely with Sales and Marketing to align products with customer needs while maintaining Arborwear’s brand identity.
• Industry Insight: Analyze market trends, customer feedback, and industry opportunities to inform and guide product innovation.
• Ensure Compliance: Guarantee all products meet regulatory, safety, and quality standards in collaboration with the team.
• Project Management: Establish and manage timelines, budgets, and resources for product development projects, ensuring efficient execution.
• Leadership Support: Anticipate leadership needs by delivering actionable solutions, strategic insights, and recommendations to ensure the successful execution of product and production plans.

Qualifications

• Bachelor’s degree in Apparel Product Design or related field.
• 5+ years of experience in product design and development, with at least 2 years in a leadership and mentorship role. 
• Proficient in: Adobe, Excel, Google Sheets, and PLM systems.
• Strong technical knowledge of materials and finishes, construction techniques, and large batch manufacturing.
• Proven ability to successfully manage multiple projects in a dynamic environment.
• Excellent problem-solving, decision-making, and organizational skills.
• Exceptional communication and interpersonal skills– ability to present well-defined ideas and concepts effectively. 

Why Join Us?

• Opportunity to work on innovative products that make a difference.
• Competitive salary and benefits package.
• A dynamic and collaborative work environment.
• Professional development opportunities and room for growth.
• Be part of a company that values creativity, diversity, and excellence.

Work Environment: Full-time, in-office

How to Apply:

Please submit your resume, portfolio, and a cover letter detailing your experience and passion for product design to HR@arborwear.com.  Applications will be reviewed on a rolling basis, so early submission is encouraged.

Operations Material Handler

JOB SUMMARY/OBJECTIVE: Arborwear is searching for additional Material Handler team members who can perform a variety of work in accordance with procedures such as picking orders, picking production orders, receiving, storage, accounting for inventory and working efficiently with our warehouse operations. 

Key Responsibilities/Duties:

• Check-in and receive 3rd party/Arborwear products daily. 
• Verify counts of parts received from production and suppliers.
• Utilize the company’s automated picking technology for Sales Orders and Production LOTs for internal/external decorating department. 
• Stack products on pallets.
• Utilize pallet-jack to move pallets of product throughout the warehouse. 
• Stock inventory on shelves in designated bin locations.
• Replenish warehouse inventory to ensure pick-faces are always full of products. 
• Restock returns.
• Build boxes for storing or shipping goods.
• Generate packing lists and shipping labels.
• Pick orders and assemble them into kits.
• Coordinate curbsides pick up orders, domestic and international shipments.
• Perform cycle counts.
• Maintain accurate inventory.
• Break down boxes and place them in a cardboard dumpster daily. 
• Pull items for Tradeshow/Retail store events. 
• Report on-time delivery outcomes. 
• Support operations team with keeping warehouse and inventory neat and organized.
• Maintain a safe and clean work environment, including emptying trash cans and sweeping bays.
• Assist other departments if needed to ensure all orders/lots are getting out on time daily.
• Load and Unload truck shipments.

Qualifications: Minimum education and experience required, specific skills or certifications. 

Work Environment: On-Site. 

Reporting Relationships: Reports to Operations Supervisor. 

Submit your resume and cover letter detailing your relevant experience and why you believe you are the ideal candidate for Arborwear Material Handler position!  Resume and cover letter can be sent to HR@arborwear.com 

Custom Garment Heat Transfer Machine Operator

Job Summary:
We are seeking a detail-oriented and reliable Machine Operator to operate and maintain heat transfer equipment for applying logos and designs to garments. The ideal candidate will ensure precision, quality, and efficiency in the production process while adhering to safety standards.

Key Responsibilities:

• Operate heat transfer machines to apply logos, graphics, and designs to garments.
• Prepare garments and heat transfer materials, ensuring correct placement and alignment.
• Monitor machine settings to maintain consistent quality and troubleshooting issues during operation.
• Perform routine maintenance and cleaning of heat transfer equipment.
• Inspect finished products to ensure they meet quality standards and client specifications.
• Follow production schedules and meet daily output targets.
• Maintain a clean and organized workspace.
• Collaborate with team members to ensure efficient workflow and timely completion of orders.

Qualifications:

• Previous experience operating heat transfer or similar machines in a production environment is preferred.
• Ability to handle repetitive tasks with precision and attention to detail.
• Basic mechanical skills to adjust and maintain equipment.
• Knowledge of garment materials and heat transfer processes is a plus.
• Strong organizational and time-management skills.
• Ability to work in a fast-paced environment and meet production deadlines.
• Physical ability to stand for extended periods and lift to 50 lbs.

What We Offer:

• Competitive hourly wage and benefits.
• Training and opportunities for professional growth.
• A supportive and inclusive workplace.
• The chance to work with cutting-edge heat transfer technology and premium garments.

Location: 16490 Chillicothe Road, Chagrin Falls, OH 44023

Job Type: Full Time – Onsite 

How to Apply:
If you’re passionate about garment production and have an eye for detail, we’d love to hear from you! Please send your resume to HR@arborwear.com.

IT Support Technician

JOB SUMMARY/OBJECTIVE: 

The IT Support Technician serves as the first point of contact for end-users seeking technical assistance over the phone, email, or in-person. This role involves diagnosing and resolving technical issues, providing guidance on how to use various software and hardware, and escalating more complex problems to higher-level IT staff when necessary. The ideal candidate is an independent analytical person with a customer-centric mindset and effective communication skills. The responsibility of this position will be to deploy, maintain, and troubleshoot core business applications, including ERP, POS, SFA, PLM, BI and WooCommerce, but not limited to these applications. 

Key Responsibilities / Duties: 

• Provide technical support to users, addressing issues related to software, hardware, networking, and other IT systems.
• Assist users in understanding and utilizing various software applications and hardware, including remote assistance when necessary.
• You must be able to work in different departments and quickly notice the workings of each department.
• You must learn to understand how the systems work, how each department is part of a flow, and how a change in one department will affect other departments.
• Serve as a ‘translator’ between end users and software developers.
• Record and track all service requests and incidents in the ticketing system, ensuring timely resolution.
• Escalate complex or unresolved issues to higher-level IT support staff or relevant departments.
• Define, coordinate, and execute testing procedures of new software developments and fixes.
• Document new processes/procedures and give necessary training to end users. 
• Assist in maintaining an inventory of IT equipment and software licenses.
• Work closely with other IT staff to ensure a cohesive and efficient approach to technical support.
• There will be times when you will assist other departments such as Production and Warehouse. 

Qualifications: 

• • Education: A degree or diploma in Information Technology, Computer Science, or a related field preferred.
  • Experience: Previous experience at a help desk or technical support role is beneficial. Experience working with an ERP system preferred.

• Technical Skills:

• • Proficiency in Windows, Mac OS, and/or Linux operating systems.
  • Familiarity with common software applications, including Microsoft Office Suite, email clients, and remote support tools.
  • Basic knowledge of hardware components and peripheral devices

• Soft Skills:
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and diligence.
  • Ability to work independently and as part of a team.
  • A customer-focused attitude with a commitment to providing high-quality service.
  • Meticulously Analytical approach to solving problems. 
  • Attention to details providing result driven process.
  • Ability to prioritize workload and manage time well.

Work Environment: This is an on-site position. 

Reporting Relationships: This position reports directly to the Systems and IT Manager

Submit your resume and cover letter detailing your relevant experience and why you believe you are the ideal candidate to join our IT Team as IT Technical Support staff! Send resume and cover letter to HR@arborwear.com

Customer Care Representative – Full Time

Job Summary: As a Customer Care Representative at Arborwear, you will be responsible for delivering exceptional customer care to our clients. You will serve as a liaison between the company and its clients, ensuring a positive experience and addressing any concerns they may have. 

Key Responsibilities

• Customer Inquiries: Respond promptly and professionally to customer inquiries via phone, email, or chat regarding product information, order status, shipping and returns. 
• Issue Resolution:  Investigate and resolve customer issues or complaints, providing solutions and ensuring customer satisfaction. 
• Order Processing:  Assisting customers with placing orders, tracking shipments, and processing returns and exchanges. 
• Product Knowledge:  Develop a strong understanding of the company’s product line to provide accurate information and recommendations to customers. 
• Communication: Maintain clear and effective communication with customers, as well as collaborate with internal teams such as sales, warehouse, and quality control. 
• Documentation: Keep detailed records of customer interaction, transactions, comments and complaints for future reference and improvement. 
• Policy Adherence: Ensure compliance with company policies and procedures in all customer interactions. 
• Upselling and Cross-Selling:  Identify opportunities to upsell or cross-sell products to enhance the customer experience and contribute to sales goals. 

Qualifications

• High school diploma or equivalent; some college education is a plus. 
• Previous experience in customer service or a related field. 
• Excellent communication skills, both written and verbal.  
• Strong problem solving and interpersonal skills. 
• Ability to work in a fast-paced environment and handle stressful situations calmly. 
• Proficiency in using ERP system and Microsoft office tools. 

Submit your resume and cover letter detailing your relevant experience and why you believe you are the ideal candidate to join our Sales Team as Customer Care Representative!  Resume and cover letter can be sent to HR@arborwear.com 

Retail Store Associate Full Time and Part Time

JOB SUMMARY/OBJECTIVE: This role of a retail store associate involves providing excellent customer service by assisting shoppers, processing transactions, and maintaining store cleanliness. They play a vital role in ensuring a positive shopping experience by offering product information, addressing inquiries, and contributing to the overall organization and appearance of the store. Additionally, retail store associates will assist with stocking shelves, organizing merchandise, and participating in promotional activities to drive sales and customer engagement.

Key Responsibilities /duties: 

• Provide excellent customer service by greeting and assisting customers in a friendly and professional manner.
• Answer customer inquiries, provide product information, and offer recommendations to meet their needs.
• Assist with stocking shelves, organizing merchandise, and maintaining the cleanliness and tidiness of the store.
• Operate cash registers and process transactions accurately, following established procedures.
• Collaborate with team members to achieve sales targets and contribute to the overall success of the store.
• Participate in training sessions to expand product knowledge and improve customer service skills.
• Monitor inventory levels and notify management of any discrepancies or low stock situations.
• Uphold company policies and procedures, including safety and security protocols, to ensure a safe and pleasant shopping environment.
• Assist with receiving shipments, unpacking merchandise, and tagging products as needed.
• Perform other duties as assigned by management to support store operations and customer satisfaction.

Qualifications:

• High school diploma or equivalent; retail or customer service experience preferred.
• Excellent communication and people skills, with a cheerful outlook and willingness to assist customers.
• Ability to work effectively in a team environment and collaborate with colleagues to achieve common goals.
• Basic math skills, with the ability to accurately manage cash transactions.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Physical stamina to stand, walk, and lift 30lbs for extended periods.
• Eagerness to learn and adapt to changing tasks and responsibilities in a fast-paced retail environment.
• Strong work ethic and reliability, with a commitment to punctuality and attendance.
• Customer-focused mindset and a genuine desire to provide exceptional service to shoppers.
• Adherence to company values and a willingness to uphold store policies and procedures.

Work Environment: Onsite/ In-store. Weekends, nights, and dedicated events required. 

Reporting Relationships: This role reports directly to Retail Store Supervisor