{"id":187,"date":"2023-05-27T21:29:21","date_gmt":"2023-05-28T02:29:21","guid":{"rendered":"https:\/\/arborwear.com\/joshuatreeexperts\/exchanges-and-returns\/"},"modified":"2026-03-05T16:57:23","modified_gmt":"2026-03-05T21:57:23","slug":"exchanges-and-returns","status":"publish","type":"page","link":"https:\/\/arborwear.com\/joshuatreeexperts\/exchanges-and-returns\/","title":{"rendered":"Exchanges and Returns"},"content":{"rendered":"\t\t
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We\u2019re not saying our clothes handle the outdoors better than others, but... oh, wait. That is what we\u2019re saying.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Warranty, Exchanges and Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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At Arborwear, we take pride in doing everything we can to help you live in and love our durable, comfortable apparel and become part of our Arborwear family. One way we do that is to stand behind our products.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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To exchange a clothing item or pair of boots for a different size:
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It\u2019s important to us and to your safety that your outdoor clothing and boots fit properly.<\/p>\n

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Arborwear does not provide any prepaid return labels for return or exchanges. The only exception to this, is damaged or defective items or the incorrect item or size shipped to you in error. <\/p>\n

It is the customers responsibility for the return shipping. <\/p>\n<\/div>\n

Please use any carrier or your choice.<\/span><\/div>\n
Please keep your return tracking information. Arborwear is not responsible for any lost packages coming back to us, for higher dollar value returns, you may want to insure the return package.<\/span><\/div>\n
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Boot returns, please do not attach the return label directly to the boot box. Please place the boots in a shipping box or shipping bag. The boots must be new, in original boot box & never worn outside.<\/p>\n<\/div>\n

*Please note that all items to be exchanged must be new and unworn, with their original tags or packaging (including boots, which must be in their original box and never worn outside).*<\/p>\n

We suggest you ship your item(s) with a service such as FedEx that will provide you with a tracking number, insurance, and signature required upon delivery.  Arborwear is not liable for lost inbound packages.<\/span><\/p>\n

All sales of items from the Bargain Tree are final. No returns are accepted on these discounted items.<\/p>\n

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  1.  Submit our Return Request form<\/a>.<\/li>\n
  2.  An Arborwear Customer Care representative will send you an Return Merchandise Authorization (RMA)  Form within 1 to 2 Business Days. Please allow more time during the holiday season<\/span><\/li>\n
  3.  Ship your exchange, along with a printed copy of the Return Merchandise Authorization (RMA) to:
    Arborwear Returns<\/strong>
    16490 Chillicothe Road
    Chagrin Falls, OH 44023\n

    Exchange takes approximately two weeks to process from start to finish, including shipping time.<\/p>\n<\/li>\n<\/ol>\n

    To return a clothing item for a refund:<\/strong><\/h3>\n

    We want you to be happy.  If you purchased a clothing item from Arborwear and you\u2019re not happy with it, you may return it to us for a full refund within 30 days of purchase.  As a small business, we regret that we are not able to pay for your return shipping.  All items to be returned must be new and unworn, with the original tags or packaging.<\/p>\n

    **Items purchased with a company logo or any type of customization are non refundable or exchangeable.<\/p>\n

    **All sales of items from the Bargain Tree are final. No returns are accepted on these discounted items.<\/p>\n

    **Please allow additional time during the holidays for processing any returns, exchanges & refunds.<\/p>\n

    We suggest you ship your item(s) with a service such as FedEx that will provide you with a tracking number, insurance, and signature required upon delivery.  Arborwear is not liable for lost inbound packages.<\/p>\n

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    1.  Submit our Return Request form<\/a>.<\/li>\n
    2.  An Arborwear Customer Care representative will send you an Return Merchandise Authorization (RMA) within 1 to 2 Business Days. Please allow longer during the holiday season.<\/span><\/li>\n
    3.  Ship your return, along with a printed copy of the Return Merchandise Authorization (RMA) to:
      Arborwear Returns
      16490 Chillicothe Road
      Chagrin Falls, OH 44023<\/li>\n
    4. Alternatively, if you live in or travel to Chagrin Falls, Ohio you are welcome to return your item purchased from Arborwear.com to our Arborwear flagship retail store free of charge.<\/li>\n<\/ol>\n

      As soon as we receive your returned item, we\u2019ll send a refund request to your bank.  Please note that some banks take seven to ten business days to process and post these refunds.<\/p>\n

      If we\u2019re unable to refund your original payment method (i.e. due to a closed account, credit card no longer valid, etc.) we\u2019ll instead issue a store credit.  If you return a gift for which there is no record of original purchase, we\u2019ll issue you a refund for the item\u2019s last selling price in the form of an Arborwear gift card.<\/p>\n

      To report and return an incorrect or defective clothing item:<\/strong><\/h3>\n

      In the unusual event that we shipped you an incorrect or defective item, please contact our Customer Care team at 888-578-TREE (8733) or info@arborwear.com<\/a>.  We\u2019ll make things right and pay for your return postage for the incorrect or defective item.<\/p>\n

      – OR – <\/strong><\/p>\n

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      1. Submit our Return Request form<\/a>.<\/li>\n
      2.  An Arborwear Customer Care representative will send you an Return Merchandise Authorization (RMA) with Fed Ex return label within 1 Business Day.<\/li>\n
      3.  Ship your exchange, along with a printed copy of the Return Merchandise Authorization (RMA) to:
        Arborwear Returns
        16490 Chillicothe Road
        Chagrin Falls, OH 44023\n

        Please note that a typical exchange takes approximately two weeks to process from start to finish, including shipping time.<\/p>\n<\/li>\n<\/ol>\n

        Please see our limited warranty below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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        To return a pair of boots for a refund:<\/strong><\/h3>

        Proper footwear is important to your comfort and safety. All boot brands sold by Arborwear offer a six-month warranty for manufacturer defects. For a full refund, boots must be new, never worn and returned in the original box.<\/p>

        Boot Warranty<\/h4>

        If you purchased a pair of boots from Arborwear and are experiencing one of the following manufacturer defects, please return the boots to us within six months of your original purchase date for a replacement pair or store credit. Please note any alterations, modifications, repair work or add ons will void warranties. With a replacement boot, the warranty timeframe is based on the date of original purchase.<\/p>

        Boot manufacturer defects may include:<\/h4>